Privacy policy

Boothalicious is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at oaic.gov.au.

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways, including correspondence, by telephone, by email, via our website boothalicious.com.au and its enquiry form, from media and publications, from other publicly available sources, from cookies and from third parties. We don't guarantee the links or policies of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing and marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

When you use our website, some information is collected automatically to help us understand how the site is used, to improve it and to measure our advertising. We use:

• Google Tag Manager and Google Analytics, which record things like the pages you visit, how you arrived at the site and the type of device you use.
• Microsoft Clarity and Hotjar, which record how visitors move through and interact with our pages, such as clicks and scrolling, so we can see what is working and what isn't.
• Google Ads and the Meta Pixel (Facebook and Instagram), which tell us when a visit or enquiry came from one of our ads, and let us show our ads to people who have visited our site.
• An enquiry form provided by VSCO, our booking and client management system, which receives the details you enter when you check a date or send us a brief.

These services use cookies and similar technologies, and may store information outside Australia. When you first visit, we ask whether you're happy for us to use analytics and marketing cookies, and you can change your choice at any time using "Cookie preferences" at the bottom of every page. You can also block or delete cookies through your browser settings, although some parts of the site may not work as intended if you do.

If you message us through the WhatsApp button, your message is handled by WhatsApp under its own privacy policy.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances, including the following:

• To third parties where you consent to the use or disclosure
• To the service providers we use to run our website and bookings, described above, to the extent they need it to provide their services
• Where required or authorised by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Boothalicious will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please let us know as soon as practicable so we can update our records and continue to provide quality services to you.

This policy may change from time to time and the current version is always available on our website.